Delivery & Returns
Acceptance of Order
Placing an order via this website is conditional upon your acceptance of our Terms & Conditions. Your acceptance of these Terms & Conditions is implied upon placing an order.
Delivery Schedule & Costs
We aim to dispatch goods by the next working day following placement of order where possible, or within 2 working days otherwise. If goods cannot be dispatched within this time frame you will be informed and given the opportunity to cancel.
|
Country |
Order Total |
Shipping Cost |
Service |
|
United Kingdom |
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|
England Scotland Wales N.I. |
< £50.00 |
£2.95 |
Hermes / Royal Mail 2nd Class |
|
> £50.00 |
FREE |
Hermes |
|
|
Samples (up to 5) |
FREE |
First Class Post |
|
|
Ireland |
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|
Éire |
< £100.00 > £100.00 |
£8.00 FREE |
Hermes Hermes |
|
Samples (up to 5) |
£1.50 |
Airmail |
|
|
Europe Zone 1 |
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|
France Germany Italy Spain Netherlands Belgium Portugal Luxembourg |
< £50.00 |
£10.00 |
Hermes |
|
£50.00 - £ 100.00 |
£15.00 |
Economy Tracked Courier |
|
|
>£100.00 |
FREE |
Economy Tracked Courier |
|
|
Samples (up to 5) |
£1.50 |
Airmail |
|
|
Europe Zone 2 |
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|
Austria |
< £50.00 |
£10.00 |
Royal Mail Tracked/Signed |
|
£50.00 - £ 140.00 |
£20.00 |
Economy Tracked Courier |
|
|
>£140.00 |
FREE |
Economy Tracked Courier |
|
|
Samples (up to 5) |
£1.50 |
Airmail |
|
|
Europe Zone 3 |
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|
Norway Russian Federation Turkey |
< £50.00 |
£10.00 |
Royal Mail Tracked/Signed |
|
£50.00 - £ 170.00 |
£30.00 |
Economy Tracked Courier |
|
|
>£170.00 |
FREE |
Economy Tracked Courier |
|
|
Samples (up to 5) |
£1.50 |
Airmail |
|
|
North America |
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|
U.S.A. Canada |
Any Value |
£20 – flat fee |
Landmark |
|
Samples (up to 5) |
£2.50 |
Airmail |
|
|
South Korea |
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|
Any Value |
£25 – flat fee |
Landmark |
|
|
Samples (up to 5) |
£2.50 |
Airmail |
|
|
Japan |
|||
|
< £50.00 |
£25.00 |
Landmark |
|
|
£50.00 - £ 200.00 |
£35.00 |
Landmark |
|
|
>£200.00 |
£50.00 |
Parcelforce |
|
|
Samples (up to 5) |
£2.50 |
Airmail |
|
|
Australasia |
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|
Australia New Zealand |
Any Value |
£20 – flat fee |
Landmark |
|
Samples (up to 5) |
£2.50 |
Airmail |
|
Returns
For most products bought online within the European Union you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in our detailed terms and conditions.
We offer a more generous 21 day return window for you to change your mind – for any reason.
Please email us first for a return authorisation – so that we know to expect your return.
You are responsible for the cost of returning the fabric (unless you are retuning the fabric because it is faulty).