Delivery & Returns

Acceptance of Order

Placing an order via this website is conditional upon your acceptance of our Terms & Conditions.  Your acceptance of these Terms & Conditions is implied upon placing an order.

Delivery Schedule & Costs

We aim to dispatch goods by the next working day following placement of order where possible, or within 2 working days otherwise.  If goods cannot be dispatched within this time frame you will be informed and given the opportunity to cancel.

Country

Order Total

Shipping Cost

Service

United Kingdom

England

Scotland

Wales

N.I.

< £50.00

£4.99

Hermes

> £50.00

FREE

Hermes

Samples (up to 5)

FREE

First Class Post

Ireland

Éire

< £100.00

> £100.00

£8.00

FREE

Hermes

Hermes

Samples (up to 5)

£1.50

Airmail

Europe Zone 1

France

Germany

Italy

Spain

Netherlands

Belgium

Portugal

Luxembourg

< £50.00

£10.00

Hermes

£50.00 - £ 100.00

£15.00

Economy Tracked Courier

>£100.00

FREE

Economy Tracked Courier

Samples (up to 5)

£1.50

Airmail

Europe Zone 2

Croatia

Czech Republic

Estonia

Finland

Poland

Sweden

< £50.00

£10.00

Royal Mail Tracked/Signed

£50.00 - £ 140.00

£20.00

Economy Tracked Courier

>£140.00

FREE

Economy Tracked Courier

Samples (up to 5)

£1.50

Airmail

Europe Zone 3

Norway

Russian Federation

Turkey

< £50.00

£10.00

Royal Mail Tracked/Signed

£50.00 - £ 170.00

£30.00

Economy Tracked Courier

>£170.00

FREE

Economy Tracked Courier

Samples (up to 5)

£1.50

Airmail

North America

U.S.A.

Canada

Any Value

£20 – flat fee

Landmark

Samples (up to 5)

£2.50

Airmail

South Korea

Any Value

£25 – flat fee

Landmark

Samples (up to 5)

£2.50

Airmail

Japan

< £50.00

£25.00

Landmark

£50.00 - £ 200.00

£35.00

Landmark

>£200.00

£50.00

Parcelforce

Samples (up to 5)

£2.50

Airmail

Australasia

Australia

New Zealand

Any Value

£20 – flat fee

Landmark

Samples (up to 5)

£2.50

Airmail

Returns

For most products bought online within the European Union you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in our detailed terms and conditions.

We offer a more generous 21 day return window for you to change your mind – for any reason.

Please email us first for a return authorisation – so that we know to expect your return.

You are responsible for the cost of returning the fabric (unless you are retuning the fabric because it is faulty).